Terms of service
These Terms of Service apply to your access to and use of our website, online store, wholesale catalogue, product pages, checkout, customer account features, contact forms and related services provided by HOMEBASE SUPPLIES LIMITED.
By visiting our website, browsing our catalogue, creating an account, placing an order, requesting product information, subscribing to updates, contacting us or otherwise using our online store, you agree to these Terms of Service.
If you do not agree to these Terms of Service, you should not use our website or place an order.
These Terms apply to purchases made directly from HOMEBASE SUPPLIES LIMITED through our website or otherwise expressly agreed by us. They do not automatically apply to purchases made through independent third-party retailers, marketplaces or other websites.
Nothing in these Terms excludes or limits any statutory right or liability that cannot legally be excluded or limited.
1. Company Information
This website is operated by:
HOMEBASE SUPPLIES LIMITED
Company number: 17386943
Business address:
225 Denby Dale Road
The Courtyard
Wakefield
WF2 7AJ
United Kingdom
Email: contact@homebasesupplies.co
In these Terms:
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“HOMEBASE SUPPLIES LIMITED”, “we”, “us” and “our” mean HOMEBASE SUPPLIES LIMITED;
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“you”, “your” and “customer” mean the person, company, retailer, reseller, hospitality business, organisation, professional buyer or other customer using our website or purchasing goods from us;
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“goods” and “products” mean products supplied or offered by HOMEBASE SUPPLIES LIMITED.
2. About Our Business
HOMEBASE SUPPLIES LIMITED operates as a wholesale supplier of kitchenware and kitchen accessories.
Our range may include:
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Cooking utensils;
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Kitchen tools;
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Food preparation accessories;
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Bakeware;
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Storage products;
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Serving accessories;
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Kitchen organisation products;
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Cookware accessories;
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Food preparation products;
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Cleaning and maintenance accessories;
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Related household and kitchen products.
Products may be supplied individually or in:
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Packs;
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Multipacks;
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Sets;
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Boxes;
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Cases;
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Cartons;
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Other wholesale quantities.
Customers are responsible for reviewing product descriptions, quantities, pack contents, dimensions, materials, minimum order quantities, prices and other relevant information before placing an order.
3. Business and Wholesale Customers
Our website is primarily intended for businesses and trade customers.
If you purchase products for:
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Resale;
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Retail;
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Wholesale;
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Hospitality;
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Catering;
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Commercial use;
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Professional use;
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Organisational use;
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Other business purposes,
you confirm that you are acting as a business customer unless we expressly agree otherwise in writing.
Business customers are responsible for checking that:
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The selected products are suitable for their intended purpose;
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The correct products have been ordered;
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The correct quantities have been selected;
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Pack, case and box quantities have been understood;
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Delivery details are correct;
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Products are suitable for their intended resale or commercial use.
Business customers do not automatically have the same change-of-mind cancellation rights that may apply to consumers.
Business returns and refunds are governed by these Terms and our Return and Refund Policy.
4. Consumer Customers
Although our store is primarily intended for wholesale and business purchasing, these Terms do not remove statutory rights where a customer purchases from us legally as a consumer.
Where applicable consumer law gives a customer mandatory rights relating to:
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Cancellation;
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Product quality;
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Refunds;
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Repairs;
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Replacements;
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Delivery; or
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Other consumer protections,
those rights will apply notwithstanding anything in these Terms.
Further information about cancellation, returns and refunds is available in our Return and Refund Policy.
5. Use of Our Website
You may use our website only for lawful purposes.
You must not use our website in a way that could:
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Damage the website;
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Disable the website;
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Interfere with website operation;
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Compromise website security;
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Interfere with another user's access;
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Disrupt checkout or payment processing.
You must not:
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Use our website for fraud or unlawful activity;
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Submit fraudulent or misleading orders;
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Provide deliberately false information;
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Attempt to gain unauthorised access to our systems;
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Attempt to access another customer's account;
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Introduce viruses, malware or harmful code;
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Use automated systems to interfere with website operation;
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Scrape or systematically extract website content without permission;
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Circumvent product limits, order limits or security measures;
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Misuse promotional codes;
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Misuse payment systems;
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Submit fraudulent chargebacks;
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Interfere with reviews, forms or customer support systems.
We may suspend or restrict access where we reasonably believe that use of the website creates a fraud, security, legal or operational risk.
6. Eligibility to Place Orders
By placing an order, you confirm that:
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You are legally capable of entering into a binding contract;
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You are at least 18 years old, or are legally authorised to act for the relevant organisation;
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Information supplied by you is accurate and complete;
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You are authorised to use the payment method provided;
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You are authorised to place the order on behalf of the relevant business, where applicable;
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Your purchase and intended use of the products are lawful.
We may request additional information where reasonably necessary to verify an order, business customer or payment.
7. Product Information
We make reasonable efforts to provide accurate information regarding products.
Product pages may include:
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Product names;
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Descriptions;
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Images;
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Materials;
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Colours;
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Dimensions;
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Pack quantities;
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Case quantities;
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Minimum order quantities;
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Product specifications;
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Care information;
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Safety information;
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Prices;
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Availability.
Product photographs are provided to help identify the products.
Actual products may have commercially reasonable differences in areas such as:
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Colour;
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Shade;
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Finish;
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Texture;
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Packaging;
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Labels;
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Minor design details.
Screen settings may also affect how colours appear.
We may update product descriptions, specifications, photographs or other information when necessary.
Such updates will not ordinarily change an already accepted order unless required by law, necessary for safety reasons or agreed with the customer.
8. Kitchen Product Information
Kitchen products may have specific limitations relating to:
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Oven use;
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Microwave use;
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Dishwasher use;
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Freezer use;
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Temperature exposure;
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Open flames;
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Direct heat;
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Food contact;
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Cleaning;
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Storage;
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Sharp components;
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Electrical components.
Customers must follow any product-specific instructions, labels, warnings and care information provided with the goods or on the relevant product page.
Do not assume a product is suitable for an oven, microwave, dishwasher, freezer or direct heat unless the product information specifically states that it is suitable.
9. Wholesale Quantities and Minimum Orders
Products may be sold:
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Per unit;
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Per pack;
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Per set;
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Per box;
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Per case;
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Per carton; or
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In another specified wholesale quantity.
You are responsible for checking the unit of sale before placing your order.
For example, a price displayed for a case does not necessarily represent the price of a single item contained within that case.
Where a minimum order quantity or minimum order value applies, your order must satisfy the requirement displayed on the product page, cart or checkout.
We may decline or request adjustment of an order that does not satisfy an applicable wholesale ordering requirement.
10. Product Availability
All goods are subject to availability.
Displaying a product on our website does not guarantee that the product will remain available until your order has been accepted and processed.
If a product becomes unavailable after you submit an order, we may, depending on the circumstances:
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Contact you regarding an alternative;
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Offer a substitute where agreed;
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Supply the available part of an order;
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Delay affected items with your agreement;
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Cancel affected items;
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Issue a credit where agreed;
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Refund the amount paid for products we cannot supply.
We will not substitute materially different products without your agreement.
11. Prices
Prices displayed on our website may change from time to time.
Unless there is an obvious error, the applicable product price will generally be the price shown when the order is submitted.
Prices may be displayed:
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Per unit;
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Per pack;
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Per set;
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Per box;
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Per case;
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Per carton;
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Or according to another stated wholesale quantity.
You are responsible for reviewing the applicable quantity and total order price before completing checkout.
12. VAT, Taxes and Charges
Applicable VAT, taxes, delivery charges and other charges will be dealt with according to:
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The information displayed on the website;
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Checkout calculations;
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Customer location;
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Delivery destination;
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Applicable tax rules.
Unless expressly stated otherwise, customers should not assume that VAT is included in a displayed amount.
Where VAT applies, it will be charged or identified in accordance with applicable requirements.
For international orders, the recipient may also be responsible for:
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Import VAT;
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Customs duties;
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Brokerage fees;
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Clearance charges;
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Other local taxes or charges,
unless we expressly agree otherwise.
13. Pricing and Website Errors
Although we take reasonable care when publishing information, errors can occur.
These may include errors relating to:
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Price;
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Product description;
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Quantity;
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Pack size;
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Images;
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Availability;
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Delivery charges;
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Discount amounts;
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Product specifications.
If we discover an obvious error before fulfilling an order, we may contact you and offer you the opportunity to:
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Continue with the corrected information; or
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Cancel the affected product or order.
We are not required to supply goods at a clearly incorrect price where the pricing error was obvious and could reasonably have been recognised as an error.
If an affected order is cancelled after payment has been taken, the relevant amount will be refunded.
14. Placing an Order
When you submit an order through our website, you make an offer to purchase the selected goods subject to these Terms.
You are responsible for checking your order before submission, including:
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Product;
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Quantity;
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Pack size;
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Delivery address;
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Billing details;
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Price;
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Delivery charges;
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Other applicable charges.
Please correct any errors before completing checkout.
15. Order Acceptance
An automated order confirmation normally confirms that we have received your order.
Receipt of an automated order confirmation does not necessarily mean that your order has been accepted for fulfilment.
A contract for the relevant goods will normally arise when we accept the order by:
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Confirming acceptance;
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Processing the order for fulfilment; or
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Dispatching the goods,
depending on the circumstances.
We reserve the right to refuse or cancel an order for legitimate reasons, including where:
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A product is unavailable;
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A website or pricing error has occurred;
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Minimum order requirements have not been met;
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Payment cannot be authorised;
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Payment has been reversed;
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Fraud is reasonably suspected;
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The order appears unlawful;
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Delivery information is incomplete;
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Delivery to the requested destination is not reasonably available;
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The order breaches these Terms.
Where we cancel an order after taking payment, we will refund the amount paid for the cancelled goods.
16. Payment
Payment must be made using a payment method available through checkout or another method expressly agreed by us.
You must provide accurate and current:
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Billing information;
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Payment information;
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Contact information.
Third-party payment providers may process payments on our behalf.
If payment:
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Fails;
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Is declined;
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Is reversed;
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Is disputed;
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Cannot be verified;
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Appears fraudulent,
we may suspend or cancel the relevant order.
For approved business customers, alternative payment arrangements may be offered only where expressly agreed by us.
17. Quotations and Larger Wholesale Orders
Customers may contact us regarding larger wholesale requirements.
A quotation does not by itself create a binding obligation to supply products unless the quotation expressly states otherwise.
Quotes may depend on:
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Product availability;
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Quantity;
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Delivery destination;
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Delivery charges;
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Payment terms;
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Supplier availability;
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Applicable taxes;
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The validity period shown on the quotation.
We may withdraw or correct a quotation before acceptance where it contains an obvious mistake.
Where a quotation states an expiry date, it will normally cease to be valid after that date unless extended by us in writing.
18. Fulfilment and Delivery
Orders may be processed using third parties involved in storage, order preparation, transport or delivery.
Delivery times displayed on our website are estimates unless expressly confirmed as guaranteed.
Delivery may be affected by:
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Product availability;
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Order size;
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Warehouse processing;
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Courier capacity;
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Public holidays;
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Severe weather;
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Customs procedures;
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Transport disruption;
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Incorrect delivery details;
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Events outside our reasonable control.
Where an order contains multiple products, goods may be:
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Sent in more than one parcel;
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Dispatched separately;
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Delivered on different dates.
19. Delivery Address
You are responsible for supplying a complete and accurate delivery address.
Please ensure that the delivery location can reasonably receive the size and quantity of goods ordered.
For commercial deliveries, customers should provide any relevant:
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Business name;
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Unit number;
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Access instructions;
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Loading instructions;
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Contact telephone number;
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Reception details.
We may charge reasonable additional costs caused by incorrect or incomplete delivery information supplied by a business customer, where legally permitted.
20. Delivery Problems
If goods are:
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Delayed;
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Lost;
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Damaged in transit;
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Incorrectly delivered;
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Shown as delivered but not received,
please contact:
Please provide your order number and relevant information.
We may investigate the matter using:
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Courier tracking;
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Delivery scans;
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Proof of delivery;
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Delivery photographs;
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Warehouse records;
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Dispatch information;
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Other available evidence.
21. Inspection of Wholesale Orders
Business customers should inspect their goods promptly following delivery.
Please check:
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Product identity;
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Quantities;
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Pack quantities;
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Case quantities;
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Visible damage;
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Missing goods;
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Incorrect goods;
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Obvious defects.
Visible damage, shortages or incorrect goods should be reported promptly so that appropriate evidence can be preserved and any relevant delivery investigation can be carried out.
Nothing in this section removes rights relating to defects that could not reasonably have been identified during an initial inspection or any rights that cannot legally be excluded.
22. Risk and Ownership
Unless mandatory law or a written agreement provides otherwise, risk in the products will normally pass to the customer when the goods are delivered to:
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The customer;
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A person authorised by the customer;
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A business premises nominated by the customer; or
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Another delivery location nominated by the customer.
Ownership of goods will normally pass when we have received full payment for those goods.
For business customers, delivery to a warehouse, receiving department, loading bay or other nominated business delivery location may constitute delivery to the customer.
23. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, contact us immediately at:
Please include your order number.
We will make reasonable efforts to stop processing the order.
However, wholesale orders may enter picking, packing or dispatch processing shortly after submission, so cancellation cannot always be guaranteed.
If the order has already been dispatched, our Return and Refund Policy will apply.
Any mandatory consumer cancellation rights remain unaffected.
24. Returns and Refunds
Our separate Return and Refund Policy explains our procedures relating to:
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Returns;
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Refunds;
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Damaged products;
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Faulty products;
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Incorrect products;
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Missing products;
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Short shipments;
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Replacements;
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Credit notes;
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Cancellation requests.
Business customers do not automatically have a right to return correctly supplied goods simply because they:
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Change their mind;
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Ordered too many;
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Selected the wrong product;
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No longer require the stock.
Any discretionary business return must be authorised by us.
Please do not return goods without receiving return instructions.
25. Faulty or Incorrect Goods
If you believe products are:
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Faulty;
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Damaged;
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Incorrect;
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Incomplete;
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Materially not as described,
please contact us promptly.
We may request:
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Your order number;
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Product name;
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SKU;
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Quantity affected;
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Photographs;
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Video;
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Packaging photographs;
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A description of the issue.
Depending on the circumstances and applicable legal rights, an appropriate remedy may include:
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Replacement;
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Repair where appropriate;
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Credit note;
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Partial refund;
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Refund.
26. Product Use, Care and Storage
Customers are responsible for using and storing products appropriately after delivery.
Kitchen products should be handled in accordance with any relevant:
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Product instructions;
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Care instructions;
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Cleaning instructions;
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Safety information;
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Heat limitations;
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Dishwasher guidance;
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Microwave guidance;
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Oven guidance;
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Food-contact instructions.
Damage resulting from misuse or treatment inconsistent with applicable instructions will not normally constitute a product defect.
This may include damage caused by:
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Excessive heat;
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Direct flames;
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Incorrect cleaning;
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Harsh chemicals;
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Incorrect dishwasher use;
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Incorrect microwave use;
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Impact;
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Modification;
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Improper storage;
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Normal wear and tear.
27. Product Suitability and Resale
Business customers are responsible for assessing whether goods are suitable for their intended:
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Retail environment;
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Customer base;
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Commercial use;
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Resale channel.
Before resale, business customers should reasonably inspect goods and packaging.
You must comply with applicable legal obligations relating to your own resale activities.
You must not alter, remove or obscure legally required safety information, warnings, traceability information or instructions where doing so would breach applicable law.
28. Product Safety
Customers must use products only for lawful and appropriate purposes.
Where goods include safety instructions, warnings or operating instructions, these should be followed.
If you become aware of a suspected material safety defect in goods supplied by us, please:
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Stop using or supplying the affected goods where appropriate;
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Preserve relevant product and batch information;
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Contact us promptly at contact@homebasesupplies.co.
Nothing in these Terms restricts any mandatory product safety obligations.
29. Customer Accounts
Where customer accounts are available, you are responsible for:
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Maintaining the confidentiality of your login information;
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Using an appropriate password;
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Preventing unauthorised account access;
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Ensuring account information remains accurate.
You must notify us promptly if you reasonably believe that your account has been compromised.
We may suspend or close accounts where we reasonably believe that they:
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Have been compromised;
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Are being used fraudulently;
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Are being misused;
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Are being used contrary to these Terms.
30. Discount Codes and Promotions
Discount codes, promotions, wholesale offers and special prices may be subject to separate conditions.
Unless otherwise stated:
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Promotional codes have no cash value;
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A promotion may have an expiry date;
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Promotions may apply only to selected products;
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Promotions may be limited to certain customers;
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Promotional codes may not be combined;
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Minimum order requirements may apply.
We may refuse or cancel the use of a discount where we reasonably believe that it has been:
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Used fraudulently;
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Duplicated improperly;
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Used contrary to its conditions;
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Generated or obtained unlawfully.
31. Reviews and User Content
Where our website allows customers to submit reviews, photographs, ratings, testimonials or other content, you confirm that your content:
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Reflects your genuine experience;
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Is lawful;
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Does not knowingly contain false information;
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Does not infringe another person's rights.
You must not submit content that is:
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Fraudulent;
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Defamatory;
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Threatening;
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Abusive;
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Unlawful;
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Spam;
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Deliberately misleading;
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Infringing;
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Confidential where you have no right to disclose it.
We may reasonably moderate or remove content that breaches these requirements.
By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce and display that content for purposes connected with our website, products, customer communications and marketing, subject to applicable law and our Privacy Policy.
32. Intellectual Property
Unless otherwise stated, website content is owned by or licensed to HOMEBASE SUPPLIES LIMITED.
This may include:
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Text;
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Product descriptions;
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Website design;
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Graphics;
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Logos;
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Photographs;
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Videos;
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Page layouts;
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Catalogue presentation;
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Written content;
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Branding.
You may use our website for legitimate browsing and purchasing purposes.
Unless permitted by law or authorised by us, you must not:
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Copy;
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Republish;
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Sell;
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Reproduce;
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Scrape;
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Distribute;
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Commercially exploit;
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Create derivative commercial material from
our protected website content.
Nothing in these Terms transfers ownership of intellectual property rights to you.
33. Third-Party Services and Links
Our website may use or link to third-party services, including:
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Payment providers;
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E-commerce technology;
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Courier tracking websites;
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Social media services;
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Analytics services;
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Other external websites.
Third-party websites and services are operated independently and may have their own:
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Terms;
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Privacy policies;
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Cookie policies;
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Security arrangements.
We are not responsible for third-party content or services except where applicable law provides otherwise.
34. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains matters including:
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What personal data we collect;
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Why it is processed;
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Who it may be shared with;
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How long it may be retained;
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Your applicable data protection rights.
Personal information may be processed where necessary in connection with:
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Orders;
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Payments;
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Fraud prevention;
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Delivery;
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Returns;
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Customer accounts;
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Customer service;
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Legal compliance.
35. Website Availability
We aim to maintain the availability and proper operation of our website.
However, we do not guarantee that our website will always be:
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Available;
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Uninterrupted;
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Error-free;
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Free from technical faults.
We may temporarily suspend or restrict access for reasons including:
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Maintenance;
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Security;
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Updates;
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Technical problems;
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Operational requirements;
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Legal requirements.
Where reasonably possible, we will seek to minimise disruption.
36. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict liability for:
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Death or personal injury caused by negligence;
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Fraud;
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Fraudulent misrepresentation;
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Breach of obligations relating to title to goods where such liability cannot lawfully be excluded;
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Any other matter for which liability cannot legally be excluded or restricted.
Subject to the above and to the fullest extent permitted by law, HOMEBASE SUPPLIES LIMITED will not be liable to a business customer for indirect or consequential losses.
For business customers, and to the extent legally permitted, we will not ordinarily be liable for:
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Loss of profit;
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Loss of revenue;
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Loss of anticipated savings;
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Loss of business opportunity;
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Loss of goodwill;
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Business interruption;
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Losses resulting from the customer's incorrect product selection;
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Losses resulting from over-ordering;
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Losses resulting from failure to check wholesale quantities;
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Damage arising from misuse;
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Damage caused by inappropriate storage;
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Losses resulting from customer modification or relabelling;
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Losses caused by inaccurate information supplied by the customer.
Any exclusion or limitation in these Terms applies only to the extent that it is lawful and reasonable in the circumstances.
Consumer statutory rights are unaffected.
37. Business Customer Liability Cap
This section applies to business customers only.
Subject to the liabilities that cannot lawfully be excluded or limited, our aggregate liability arising out of or in connection with a particular order will not exceed the total amount paid by the customer to HOMEBASE SUPPLIES LIMITED for the goods under that order giving rise to the claim.
This limitation is intended to operate only to the extent permitted by applicable law.
Nothing in this section limits our obligation to refund amounts paid for goods that we have accepted an obligation to supply but do not supply where a refund is legally or contractually due.
38. Events Outside Our Reasonable Control
We are not responsible for delay or failure to perform obligations where the delay or failure is caused by circumstances outside our reasonable control.
Such circumstances may include:
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Severe weather;
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Flood;
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Fire;
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Natural disaster;
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Transport disruption;
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Strikes;
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Supplier disruption;
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Courier disruption;
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Warehouse disruption;
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Port disruption;
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Customs delays;
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Government action;
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Changes in law;
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Cyber incidents;
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Telecommunications failure;
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Power failure;
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Epidemic;
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Pandemic;
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War;
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Civil disturbance;
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Other comparable circumstances outside our reasonable control.
Where such an event affects an order, we will take reasonable steps to minimise its impact where practicable.
39. Fraud and Chargebacks
Customers must not submit fraudulent payment disputes or chargebacks.
If you believe there is a legitimate problem with your order, please contact us first at:
We may provide relevant transaction and delivery information to:
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Payment providers;
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Banks;
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Card issuers;
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Fraud prevention providers,
where reasonably necessary to respond to a payment dispute or investigate suspected fraud.
40. Suspension or Refusal of Service
We may reasonably refuse an order, restrict account access or suspend service where necessary because of:
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Suspected fraud;
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Repeated payment failures;
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Unlawful activity;
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Security risks;
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Material breaches of these Terms;
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Abuse of staff or systems;
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Repeated fraudulent refund claims;
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Other legitimate legal or operational concerns.
This does not affect obligations relating to orders that we have already accepted except where suspension or cancellation is permitted by these Terms or applicable law.
41. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
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Our business;
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Website functionality;
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Product range;
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Wholesale ordering procedures;
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Delivery arrangements;
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Payment services;
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Applicable law;
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Operational practices.
The date at the top of this document will be updated when these Terms are changed.
Unless required by law or otherwise expressly agreed, the Terms applicable to an order will normally be the version in effect when the order was placed.
42. Entire Agreement — Business Customers
For business customers, these Terms, together with:
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The relevant order;
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Product information;
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Any accepted written quotation;
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Our Return and Refund Policy;
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Any other terms expressly incorporated into the transaction,
constitute the agreement relating to the relevant purchase.
Any additional or inconsistent purchasing terms supplied by a business customer will not form part of our contract unless expressly accepted by HOMEBASE SUPPLIES LIMITED in writing.
Nothing in this clause excludes liability for fraud or fraudulent misrepresentation.
43. No Waiver
If we do not immediately enforce a right under these Terms, this does not mean that the right has been waived.
A waiver relating to one breach does not automatically constitute a waiver of a later breach.
44. Severability
If a court or other competent authority determines that part of these Terms is invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
45. Transfer of Rights
We may transfer our rights and obligations under these Terms to another organisation in connection with, for example:
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A business sale;
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Merger;
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Reorganisation;
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Restructuring;
-
Transfer of relevant business operations.
Any transfer will be subject to applicable law.
A business customer may not assign or transfer its rights or obligations relating to an order without our prior written consent, unless applicable law provides otherwise.
46. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to the contract between HOMEBASE SUPPLIES LIMITED and the customer has no right to enforce these Terms.
47. Governing Law
These Terms and contracts for purchases from HOMEBASE SUPPLIES LIMITED are governed by the laws of England and Wales, subject to any mandatory laws that apply to consumers.
48. Jurisdiction
For business customers, the courts of England and Wales will have exclusive jurisdiction in relation to disputes arising out of or connected with:
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These Terms;
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An order;
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Our website;
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Goods supplied by us,
unless we expressly agree otherwise in writing.
Where you purchase as a consumer, any mandatory rights regarding where legal proceedings may be brought remain unaffected.
49. Contact Us
If you have questions about:
-
These Terms of Service;
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Products;
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Wholesale orders;
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Payments;
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Delivery;
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Cancellations;
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Returns;
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Refunds;
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Damaged goods;
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Faulty goods;
-
Customer accounts,
please contact:
HOMEBASE SUPPLIES LIMITED
Company number: 17386943
225 Denby Dale Road
The Courtyard
Wakefield
WF2 7AJ
United Kingdom
Email: contact@homebasesupplies.co